Booking a tour or transfer is easy! Simply browse our tours or transfers section, select your preferred travel, and choose the date and number of participants. You can then complete your booking online with a secure payment. For group bookings or special requests, feel free to contact us directly.

Yes, full payment is required at the time of booking to secure your spot. We accept online bank transfer, M-Paisa, My Cash and other secure payment methods.

Yes, you can modify or cancel your booking within our policy guidelines. Cancellations made at least 48 hours before the tour or transfer date will receive a full refund. Changes are subject to availability and may incur a fee. Please refer to our cancellation policy for more details.

Absolutely! We offer private and customized tours & transfers for groups, families, or individuals. Please contact us with your preferences and we'll work to create a personalized experience based on your interests and schedule.

Yes, you can choose from available dates listed for each tour. If you have a specific date in mind that is not shown, please contact us, and we may be able to accommodate you with a custom booking.

We recommend booking at least 48 hours in advance to ensure availability. For popular tours & transfers or peak travel seasons, booking several weeks in advance is advised.

To confirm your booking, we require full payment at the time of reservation. This secures your spot and ensures the tour operates as planned.

Yes, we offer special rates for group bookings. Please contact us with the details of your group size, and we will provide a custom quote.

Yes, our tours are open to solo travelers. You can join any available group tour, or if you prefer, we can arrange a private tour just for you.

We accept a variety of payment methods, including credit/debit cards, M-paisa, My Cash, and other secure payment options. All payments are processed securely.

If the tour is fully booked, we suggest checking for availability on other dates or booking a similar tour. You can also contact us to be added to a waiting list, and we’ll notify you if spots become available.

Absolutely! We love helping to make special occasions memorable. Contact us with your request, and we’ll assist you in arranging a custom experience or any special accommodations for your celebration.

Tours that are available will show as "open" on our website. If you're unsure, you can check availability by selecting your desired date and proceeding to the booking page.

Yes, we offer gift vouchers that can be redeemed for any of our tours. You can purchase a gift voucher through our website, which can be given to the recipient to use at their convenience.

We offer a variety of tours including city sightseeing, cultural experiences, adventure tours, food and wine tours, and custom packages. Whether you're looking for a guided walking tour or a luxury travel experience, we have options for all interests and budgets.

We recommend comfortable clothing and shoes suitable for walking, a water bottle, and any personal items such as sunscreen, hats, or cameras. For some tours, you may also need to bring identification or tickets (if applicable).

Yes, many of our tours are family-friendly and can be enjoyed by children. Some tours may have age restrictions, so please check the tour description or contact us for more information on age-appropriate options.

Our tours generally run in all-weather conditions, so please dress accordingly. In the event of severe weather that may affect the safety or enjoyment of the tour, we will notify you in advance and offer a rescheduled date or full refund.

Tipping is not mandatory, but it is appreciated if you feel the tour guide provided excellent service. A general guideline is around 10-15% of the tour price.

You can reach our customer service team by email, phone, or through our website's contact form. We’re here to help with any inquiries before, during, or after your tour.

Some of our tours have a minimum number of participants to run, but most tours can accommodate individual travelers as well as larger groups. For private tours, there is no minimum, but the cost may vary based on group size.

It’s not necessary to print your tickets. You can show your electronic ticket (on your phone or tablet) when you arrive. However, please ensure you have the correct booking details and identification if requested.

Some tours include meals or snacks, while others may offer optional food and drink at an extra cost. Please check the details of your specific tour for more information.

Yes, photography is generally allowed on most tours. However, some locations (like museums or private sites) may have restrictions, so be sure to ask the guide for permission if you're unsure.

We value your privacy and are committed to protecting your personal information. Please refer to our privacy policy page for details on how we collect, use, and protect your data.

Yes, our tours are designed to be suitable for a wide range of ages. However, certain tours may require a level of physical activity. Please review the tour details or contact us if you have concerns about specific tours.

If you feel unsafe or unwell at any time, please inform your tour guide or driver immediately. Our team is trained to assist with any emergencies, and we prioritize your health and safety.

All our drivers and passengers are insured.

Yes, all vehicles used for transfers and tours are regularly maintained and inspected to ensure they meet safety standards. Our drivers are experienced, licensed, and trained to follow all traffic and safety regulations.

Yes, all our drivers are trained in defensive driving, first aid, and emergency response protocols. Your safety is our top priority.

Yes, all vehicles are equipped with seat belts for every passenger. We strongly recommend wearing them at all times while traveling.

Yes, our vehicles are air-conditioned, comfortable, and undergo regular maintenance to ensure they are in excellent condition for your journey.

Our drivers are trained in basic first aid and CPR. In case of an emergency, we have a detailed response plan and immediate access to emergency services.

Some tours may involve physical exertion or exposure to certain environments. We recommend checking with your doctor before booking if you have pre-existing health conditions.

If weather conditions are deemed unsafe (such as extreme storms or other hazardous situations), the tour will be postponed or canceled. We monitor weather closely and prioritize your safety.